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Handle all duties according to hotel policies, procedures, internal rules and standards. 處理所有的工作都要依照酒店政策，程序，內部規定及標準 Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events. 了解日常酒店的運作，檢查電子公告牌并更新的所有程序以及宴會。 Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis. 在每日例會中了解額外的事件，以便快捷的處理所有可能發生的情況。 Have knowledge about room rates, packages, discounts and promotions and know how to handle each. 掌握房價，包價，折扣和促銷的信息，并知道如何去處理。 Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. 掌握客人房間，位置，客房禮物，特色以及酒店提供的所有其它的服務。 Strictly follow all cash handling and banking procedures to check out all customers efficiently. 在為客人提供快捷結賬的同時嚴格遵守財務及銀行的各項規定。 Operate MARSHA, OPERA, and be able to use room key system (Onity) well. 熟練的使用MARSHA和OPERA系統，并會使用客房門鎖鑰匙系統。 Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers. 正確的完成客人的登記，房間分配以及協調所有客人的特殊要求。 Be knowledgeable about Marriott Bonvoy and other frequent flyer programs. Participate and contribute in Marriott Bonvoy sign-up program; ensure accuracy and activation rate meet brand goal. 了解萬豪積分兌換,及其它的常客計劃。參與并積極的推廣萬豪旅享家計劃，確保以正確的價格來達到集團目標。