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1. Ensure a smooth operation at the Reservations Department and good cooperation with other related departments such as Sales, AYS, Front Office & Event Management. 確保預定部運作的流暢性并且與相關部門通力協作，如銷售部，熱線服務部，前廳部以及宴會統籌部 2. Establish and achieve office goals for agent productivity (i.e. shop scores, abandoned calls, upselling and closure ratio). 建立并且達到所設定的部門工作目標 （如質量抽查電話，電話流失率，upsell，生意流失率） 3. Provide training of Reservations sales agents in all aspects of reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction ratings for guest and associates. 為預定銷售文員提供與預定相關聯的培訓，以確保在預定過程中精確判斷客人的需求，使酒店的收益大化并且滿足不同客人的需求及增加員工的利益。 4. Ensure the rate loading process for Wholesales and Special Corporate in the systems is accurate and up-to-date. 確保批發價和公司合同價輸入在系統里的正確性，并時時保持更新。 5. Review and audit travel agency commission payment via CTAC system or Accounting Office. 復查并且審核旅行社返傭程序并通過CTAC系統或財務部進行返傭 6. Liaise with Revenue team on a daily basis and communicate to sales agents current sales strategy and promotion efforts. 每天實時與營運收益部協作，并且根據當前的銷售策略與銷售部適時保持溝通做好促銷工作 7. Ensure that the sales strategies are followed. 確保所有的銷售策略被很好的運用著 8. Report to DOM of any significant change in transient demand and booking trends. 如有銷售或預定在短時間內有巨大變化或差異，適時向市場總監匯報