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1. To attend to guests’ needs and complaints properly. 正確處理客人的需求和投訴。 2. Responsible for the cleanliness of your own work area. 負責本職工作區域的清潔。 3. Keep files and records in good order to enable you to locate information as requested. 按順序保存文件以確保需要時能及時取出。 4. To provide service and information to hotel guests. 按客人的電話需求提供服務。 5. To check and endorse on master key control chart to incoming service coordinator. 交接班時檢查鑰匙并簽名。 6. Relays special instructions of guests to concerned floor personnel and follows-up until work is done. 跟樓層聯系，告知客人的需求并跟蹤完成的情況。 7. Coordinates with floor supervisors, G.S.A. all blocking, rushed rooms and necessary information related to the housekeeping operations. 協調樓層主管、樓層服務員，通知一些必要的客房運作信息，如封房和趕房。 8. Establish priorities of work and repairs to be done and constantly follow-up until work is completed. 提前通知需要完成和維修的工作并經常跟蹤直至工作的完成。 9. Centralize and control all extra items on loan to guests and coordinate same to the floor personnel with proper records. 集中和控制客人借出的所有特殊物品，同時與樓層人員協調，以確保正確記錄。 10. Files reports like discrepancy report, group blocking, complementary order, GSA assignment sheet and housekeeping status report. 將差異房報告、團隊、免費物品的要求、客房服務員工作表以及客房房態表歸檔。 11. Prepares housekeepers report and update room status in the computer. 準備客房報告表，并在電腦里更新房態。