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1. Support all lounges LSOP. 遵守酒廊所有的服務(wù)工作程序。 2. Open and close shift in accordancewith the checklist. 按照檢查表的程序開檔收檔。 3. Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 積極與客人溝通，并在談話中收集客人的反饋。 4. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟練掌握菜單上各種菜的菜樣，菜系及燒法。積極熟練回答客人有可能會提出的任何疑問，熟記客人的點菜喜好。 5. Develop a good knowledge of beverages, liquors, and wine service. 充分掌握飲料知識，包括軟飲，酒精飲料及紅酒白酒的各項知識。 6. Keeping Executive Lounge and Library in tip top condition and maintain cleanlinessround the clock. 每時每刻維護和保持行政酒廊及圖書館整潔，優(yōu)雅，舒適的環(huán)境 7. Update guest profile in Opera when necessary especially when guests’personal preferences mentioned over conversation. 及時更新客人的資料，特別對有特殊要求的客人，一定要在電腦里準(zhǔn)確的輸入客人的新資料確保其時效性 8. Ensure area is covered at all times and should never be left unattended at any point of time. 所有的設(shè)施設(shè)備都必須保持最優(yōu)狀態(tài)，不能有任何遺漏