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1. Welcome and greet guests, maintain a clean, friendly and pleasant image in front of guests at all times, and ensure that their clothes, hairstyles, light makeup and other aspects meet the requirements of the regulations. 迎接問候賓客，在賓客面前隨時保持整潔友好愉快的形象，確保自己的服飾、發型整潔、淡妝等方面全部符合規定的要求。 2. Familiar with the booking information, understand the customer, especially remember the name of the VIP and regulars. 熟悉預訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名。 3. Master the information inside and outside, and provide courteous and considerate service to guests. 熟練掌握店內外信息，向賓客提供禮貌周全的服務。 4. Get to know the relevant activities of the hotel, and introduce the activities of the recreation department to guests in detail. 了解酒店的相關活動，可向賓客詳細介紹酒店康樂部的活動。 5. Timely respond to guest\'s request, dissatisfaction and needs and report to foreman or department manager. 對于賓客的要求、不滿和需要及時做出回應及時向領班或部門經理匯報。