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1. Ensure a clear accurate shift handover communication on a daily basis. 確保每日進行清析準確的換班交流。 2. Ensure all guest baggage is delivered promptly to their rooms after registration. 確保客人登記完畢后，行李被迅速地送到客人房間。 3. Coordinate the delivery and collection of tour/ group baggage upon arrival and departure Ensure that at all times the loading/ unloading of tour bags to be done at the appointed area outside the main entrance with no obstruction by the baggage van at the entrance. 當團隊行李抵/ 離店時，確保在門口指定的地方裝 /卸行李；行李車按指示停在門口，防止正門交通阻塞。 4. Ensure all baggage held for long term storage is recorded and claim tickets issued to guests. 確保所有長期寄存的行李都被登記并將行李寄存牌交給客人。 5. Ensure stored luggage is kept safe and secure. 確保寄存行李的安全。 6. Ensure that trolleys are accounted for on every shift and are stacked in a neat and orderly manner. 確保每一班手推車交接并且被整齊和有次序的擺放。 7. Ensure all working files and records pertaining to guest services are accurately recorded, maintained and updated. Keep updated information of Arrivals/ Departures of FIT, Group and VIPs. 確保所有屬于對客服務的文件、記錄被準確的記錄、維護和更新保存經過更新的散客、團隊和貴賓抵/離的信息。