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1.Manage all equipments in AYS and be familiar with the system and functions. 監管部門所有設備，熟悉系統及設備功能。 2. Receives and transfers guests’ calls to respective extensions and rooms, and offer to take any messages if required. 正確轉接電話，并在需要時代留短信。 3. Assist and provide information for all callers, includes promoting of our hotel’s product or outlet. 提供酒店信息，包括酒店的各項促銷活動。 4. Ensure checklists are done accurately. 確保工作檢查表被準確填寫。 5. Monitor Call Accounting/TAP system or printers to ensure that all phone calls are posted. 監督電話計費系統以及打印機是否正常運作，確保沒有遺漏電話費。 6. Ensure all associates are confident in carrying out emergency and evacuation procedures. 確保所有員工都清楚緊急逃生程序。 7. Ensure all morning calls request are recorded properly and programmed accurately. 確保叫醒服務都被記錄并完成。 8. Ensure information on white board is up to date with operation issues. 確保在白板上的信息都是實時的。 9. Ensure AYS office is kept neat and clean at all times. 確保辦公室保持干凈整潔。 10. Maintaining an updated telephone extension list. 更新電話分機表。 11. Know all F&B services, e.g. how it’s prepared, type of food, different kind of beverages, wines and their terminology. Includes the Gold Brand Standard. 了解所有餐飲服務知識，如食物準備過程，種類，不同的酒水飲料及專業術語。包括金牌標準。 12. Know micros functionality and be well verse for a prompt service. 了解點餐系統并能提供及時準確的點餐服務。